Frequently Asked Questions (FAQ)
What types of spare parts and consumables do you offer?
We offer a wide range of spare parts and consumables for various light machinery and equipment. This includes hoses, lubricants, batteries, handheld tools and more. Our inventory is constantly updated to ensure we have what you need.
How can I find the specific part I need?
You can use the search bar on our website to enter the keyword related to the part you need. Additionally, our site features a detailed category breakdown and advanced filtering options to help you find the exact item quickly.
Are the parts and consumables genuine and high-quality?
Yes, all our spare parts and consumables are sourced from reputable manufacturers and are guaranteed to be of high quality. We ensure that our products meet industry standards and provide reliable performance.
Do you offer support if I have questions about a product?
Absolutely. Our knowledgeable customer service team is available to assist you with any questions you may have about our products. You can reach us via phone or email.
What are your shipping options and delivery times?
We offer various shipping options to meet your needs, including standard and expedited shipping. Delivery times vary depending on your location and the shipping method selected. Please refer to our Delivery Policy page for detailed instructions.
What is your return and exchange policy?
We offer a hassle-free return and exchange policy. If you are not satisfied with your purchase or if you received a defective item, you could return it within 30 days of delivery for a refund or exchange. Please refer to our Refund Policy page for detailed instructions.
Do you offer bulk purchase discounts?
Yes, we provide discounts for bulk purchases. If you are interested in buying in large quantities, please contact our sales team for a customized quote and more information on bulk pricing.
What payment methods do you accept?
We accept a variety of payment methods including major credit cards (Visa, MasterCard) and bank transfers. All transactions are securely processed to ensure your information is protected.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us within 24 hours upon purchase made. We will do our best to accommodate your request if the order has not yet been processed or shipped.
Do you offer international shipping?
International shipping is not available at the moment. Kindly contact our sales team for customized services for international orders.
Is my personal information secure on your website?
Yes, we take your privacy and security seriously. Our website uses advanced encryption technologies and secure payment gateways to protect your personal and financial information.